Delivery

Our standard delivery is currently charged at a flat rate of $13.95 + GST per order for standard NZ or $20 + GST for Australian Post delivery. This rate is subject to change. Expedited shipping and rural delivery will incur additional charges.

See below for further information on our delivery and returns policies.


  • Standard Delivery Charges
    Delivery is currently charged at a flat rate of $13.95 plus GST per order for standard NZ delivery, anywhere in New Zealand. This rate is subject to change. Expedited shipping will incur additional charges.
  • Free Delivery
    All orders over NZ$250 will receive free standard shipping.
  • Delivery Time Frames
    Our delivery turn around time ranges from 1 day to 3 days from the date you place the order, depending on your location.Most orders are delivered within 2 days from the order date. Orders are processed Monday to Friday.
  • Refund: Incorrect or Defective Goods
    Incorrect goods:

    If we supply you with the incorrect products, we will replace the products at no additional cost.

    Defective goods:

    Products purchased from The Instillery are covered by the manufacturers warranty, which is provided directly by the manufacturer or the authorised distributor in Australia & New Zealand. The Instillery will make all reasonable efforts liase with the manufacturer to assist the client with the exchange or repair process. The products must be shipped back at your own cost after obtaining approval from The Instillery. After approval, an RMA number will be issued and the return address will be supplied
  • Refund: Dead on Arrival
    Please notify The Instillery within 24 hours from the date of delivery. If The Instillery is not notified of the DOA products within 24 hours from the date of the delivery, the full purchase price shall be payable.
  • Refund: Change of Mind
    Change of mind / Incorrect products ordered:

    If you change your mind once a product is purchased or have ordered incorrect products, The Instillery may consider the return of the products depending on the circumstances and the type of product. You must request approval from The Instillery to return the goods within 24 hours of the delivery date. No refunds will be issued after 24 hours days from the delivery date. The goods must be shipped back at your own cost after obtaining approval from The Instillery. After approval, an RMA reference number will be issued and the return address will be supplied. A minimum restocking and handling fee of 25% of the original purchase value of the products will be charged
  • Returned Items Condition
    If goods are not returned in brand new condition, including all the original box contents and packaging (unmarked and undamaged), The Instillery warehouse staff may retain the right not to accept the returned products, and may result in the RMA being cancelled, and returned at your own cost.
  • Manufacturers Warranty Claims
    We will assist you in making any warranty claims, for the duration of the warranty period, as stated in the warranty provided by the manufacturer.
  • Non Refundable Products
    Software, POS Terminals, Labels, Ribbons and Labour charges (including on-site support contracts) cannot be returned or refunded, unless it is DOA (Dead on Arrival), warranty defective, or damaged in transit.

    Please refer to our Terms and Conditions for more information.