FAQs

  • How do I connect up the single new Store VEND Ipad Point of Sale Bundle if Im using a LAN thermal receipt printer, cash drawer and an Ipad?
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  • How much does delivery to my area cost?
    For details on pricing and shipping costs please head over to our delivery page
  • How can I be sure that my order details are secure?
    Protecting our clients is our no# 1 priority. Protected by The Instilery groups own dedicated Cloud Security practice, we take security matters seriously and do all we can to protect the details you provide to us are protected.
  • I went to checkout in the online store but was interrupted before I completed it - has my data been saved or my order been processed?
    No. To protect your privacy data entered during the checkout process is not saved until you click the Confirm Order button on the last page of the checkout and a order success message appears.
  • What is the best technology for printing barcodes, labels and receipts?
    Thermal label and receipt printers are The Instillery’s recommendation for bar code printing because they produce accurate, high-quality images with excellent edge definition. Thermal printers are engineered to print within tight tolerances and to produce the exact bar widths that successful bar code printing and scanning require. Each technology can produce one- and two-dimensional bar code graphics and text at the same print resolutions and speeds.Equally important is the quality of paper/label consummables used, after investing in quality printers dont scrimp and save on paper. Cheap thermal paper is very sensitive to the sun.
  • Do you provide further discounts for large orders?
    Yes we do, please contact us with your requirements for a fixed price quotation today including hardware, setup / install services and ongoing management and support.
  • Are power cables included?
    All printers sold by The Instillery have the connection cable and power supply included. Please refer to the product description or give us a call if you are not sure if you have them.
  • Do you provide finance?
    Yes, we offer retail hardware financing facilities for multi store fitouts and upgrades. Please contact The Instillery team to discuss options further including lease to own and or rental.
  • Which labels should I buy?
    With Direct Thermal printing no ribbon is used, the image is created directly on the printed material. There is a simple test to find out if you are currently using Direct Thermal labels: run your nail across the label and it will make a black mark on the label. The 1st measurement is the Width of the label and 2nd measurement is the Length.
  • What is your refund policy?
    Please refer to our Terms and Conditions for more information.